Understanding your wallet

Your Dukan wallet explained: available balance, pending funds, and transactions.

This is the amount you can spend or withdraw right now. It includes completed escrow releases and deposits.

Funds that are in escrow or awaiting processing. These will become available once orders are completed.

Every deposit, withdrawal, escrow funding, and release is recorded. View your full history in the Wallet section.

Your wallet is protected by your account credentials. Enable two-factor authentication for additional security.

How to add funds to your Dukan wallet.

How to move funds from your wallet to your mobile money or bank account.

Why your wallet balance may be frozen and what to do about it.

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