Auto-release explained

What happens when the escrow auto-release window expires.

After delivery is marked complete, you have a set window (typically 48–72 hours) to confirm receipt or open a dispute.

If you don't confirm or dispute within the window, the platform assumes you received the item and automatically releases payment to the seller.

Always inspect your item promptly and confirm receipt or open a dispute within the auto-release window.

Understand how Dukan's escrow system keeps your money safe until you receive your item.

If something goes wrong with your order, here's how to get help.

How disputes are investigated and resolved on Dukan.

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