Fraud protection

How Dukan detects and prevents fraud to keep the marketplace safe.

Dukan uses automated systems to detect suspicious patterns: unusual transaction volumes, multiple accounts, and known fraud signatures.

Flagged accounts and transactions are reviewed by our trust and safety team before any action is taken.

If fraud is confirmed, accounts may be restricted or permanently banned. Funds may be frozen pending investigation.

Use strong passwords, verify your account, and only transact through the platform. Never share your login credentials.

Understand what your trust score means and how to improve it.

How disputes are investigated and resolved on Dukan.

Why your wallet balance may be frozen and what to do about it.

Still need help?

If this article didn't resolve your issue, reach out to our support team.