How Escrow Works
Escrow protects both buyers and sellers. Here's exactly what happens when you make a purchase on Dukan.
1. Payment is held securely
When you purchase an item, your payment is held in escrow — a secure holding account. The seller cannot access the funds yet.
2. Seller delivers the item
The seller ships or hands off the item to you. Delivery is tracked through the platform.
3. You confirm receipt
Once you receive the item and are satisfied, confirm delivery. The funds are then released to the seller.
4. Something wrong? Raise a dispute
If the item doesn't arrive, is damaged, or doesn't match the listing, you can raise a dispute before the auto-release deadline. Our team will review the case.
Auto-Release
If you don't confirm delivery or raise a dispute within the auto-release window, funds are automatically released to the seller. This protects sellers from indefinite holds.
Still have questions? Learn about the dispute process